1 hour ticket response
We are committed to delivering a rapid and adequate reply to every technical support ticket posted by a user. Our trained client service team representatives will examine your inquiry and will think of the most efficient solution. We offer a 1–hour response time guarantee for all tickets. As a matter of fact, the average response time has proven to be 20 minutes.
An Outstanding Customer Support Service
Our help desk team representatives have huge experience in the web hosting field and are proficient enough to find a rapid answer to your problem. If, however, the situation at hand is not within the competence of a technical support engineer, the ticket will be sent to a programmer or system administrator for additional investigation.
A User–Friendly Help Center
To help you get a quick hint on how to use a specific feature, we have included a very user–friendly Help section in our Website Control Panel. You can browse through a large selection of web hosting account administration articles and website management articles, have a look at our F.A.Q. library or check out our step–by–step video tutorials.