Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
We offer a 60–minute response guarantee for every trouble ticket or e–mail that you send to our technical support staff. We’ll rapidly respond to all the typical questions and forward right away the matter to our system administrators in case any additional assistance is required. If you make use of our Optional Admin Services package, we will carry out any of the included server administration tasks at a time that has been discussed with you beforehand.
An Excellent Support Service
- We’ll be available to you 24x7x365 to reply to any queries that you may have related to our Website Control Panel and any of the applications that we have pre–installed for you on the dedicated hosting server. In case you also need help with server management procedures, you can order our Optional Admin Services package, which includes backup storage space, OS updates on a weekly basis, server monitoring and rebooting services, plus software installation and troubleshooting procedures.
An Intuitive Help Section
Every dedicated server includes our free–of–cost Website Control Panel, which features an elaborate knowledgebase and a group of instructional video tutorials. Whenever you need assistance while working with the Website Control Panel, just press the Help or Videos buttons situated in the upper right corner.