Customer Support Channels
A 1–hour Response Guarantee
Supplying excellent quality support prompt is our high priority, so that we backup each web hosting plan with a one hour ticket response warranty. At the time you present a ticket or post an email, our user help support staff will try all they could do to offer the most satisfactory answer to your problem and to give you guidance quickly.
A Top–quality Support Service
Our customer assistance service is supplied by a team of skilled technicians which are prepared to answer to your question immediately. You’re able to make contact with the tech support staff by opening a customer assistance ticket from your Website Control Panel or by sending us an email. On working days, you may as well contact us on the phone or make use of the live chat service.
An Intuitive Help Section
We have integrated a huge knowledge base into the Control Panel so that you could get hold of valuable step–by–step information anytime. Each area of the Control Panel has its own contextual guide area featuring a group of how–to posts. We have also made video clips to give you a greater idea of just how to accomplish any given activity.