Should you ever encounter a problem with your website and be unable to resolve it, ask the hosting provider’s client care staff to help you bring the site back online. A quick resolution would be the best scenario, but a lot of hosting companies answer within twenty four hours and even more, particularly if you are doing business with a reseller. Even if the problem can be fixed with ease, your site may not work properly or it may not be available at all for a longer interval, so you may lose prospective clients as it is extremely unlikely that anybody would be happy to revisit a website that’s faulty. This is why, you need to make certain not only that you can reach your web hosting provider, but also that they can answer and assist you in a timely fashion. If a web application update does not go as planned or you erase something by accident, for example, the website should be restored promptly so as to prevent elongated downtime.
One-Hour Response Guarantee in Web Hosting
Our guaranteed maximum reply time for any trouble ticket that you submit or any e-mail that you send is only sixty minutes, even in case you contact us on weekends and official holidays. Regardless of the essence of your problem or query, we will help you straight away and will give you the necessary information to solve any problem with your websites. The actual reaction time usually does not exceed 15-20 minutes, which suggests that you can forget about waiting around for hours and hours to get a problem solved or what’s even worse – waiting around all day only to receive an answer that more information is required while nothing’s resolved. We’ll give you assistance without any delay as we realize just how costly time can be in the dynamic Internet world. The 60-minute response time guarantee applies to any billing or technical query that you might have with regard to our web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client care staff reps are available at all times and they’ll respond to any trouble ticket that you submit via your web hosting Control Panel within one hour max. The response time is guaranteed regardless of whether you’ve got a generic inquiry associated with your semi-dedicated server or you run into a certain challenge and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we’re available 24 hours a day, 7 days a week to address any general, billing or technical issue. If you get in touch with us about anything that is within our capability, we’ll sort it out before we get back to you, which goes to say that you will not have to wait for hours or even days while the problem persists. If there’s something that you have to do on your end, we will give you the necessary details – what workable solutions to try, what actions to take, etc.