A live chat is a real-time method of communication between a website hosting company's support crew and its customers. It's an efficient method to receive some info about the hosting services or get some issue resolved because you are talking with a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the reduced possibility of errors any time you exchange data like usernames or domain names, the more rapid response time because the communication is live as well as the fact that you do not have to stay on the chat constantly - you'll be able to do something else entirely while the agent examines the issue involved. Also, you can connect with a live chat room from any computer that's connected to the world wide web, avoiding the phone fees that you will need to pay when you're calling to a different country.
Live Chat Support in Web Hosting
As a part of the support services that we offer for our web hosting, you'll find live chat support which is online twenty-four seven, even on holidays. You'll be able to get in touch with us no matter if you already own an account or not, because we will assist you with nearly anything, ranging from providing you with basic info on our services in case you are not our client yet and you're thinking about acquiring one of the plans, to assisting you with installing an e-mail account in an email client. A part of the problems are more complex and time-consuming, and you'll have to use the ticketing system that is incorporated into the Hepsia hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is designed for all our future and present customers. In case you're thinking about a new hosting account, you can chat in real time to one of our representatives and obtain more info about our semi-dedicated servers so as to select the optimal plan for your sites. In the event that you already own an account with us, we'll be able to assist you in a very timely manner with billing, general and first-level techissues. Though in some instances you may have to open a ticket since there are things that cannot be resolved through a live chat, we will be able to help you with various standard jobs, such as installing an e-mail account in an e-mail client or forwarding one domain to another one. Thus, you will take advantage of timely assistance and you'll save many hours.