There are a handful of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you opt for is a ticketing system. It’s the least complicated communication medium for many reasons. In the event that no help desk team member is available at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will invariably be received. Moreover, you can copy & paste large pieces of info without worrying about typos, and if a given issue needs more time to be sorted out or a number of responses have to be exchanged, all the info will be in one and the same place, so either party can always see the comments left by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they’re often separate from the hosting platform, which suggests that if you need to provide info or to adhere to directions, you’ll need to use no less than two different admin consoles and this number can increase if you would like to manage a handful of domains. Plus, many web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for an answer.
Integrated Ticketing System in Web Hosting
In contrast to what you may find with plenty of other hosting companies, the trouble ticket system that we’re using with our web hosting is an indivisible part of the Hepsia hosting Control Panel, which is included with all accounts. You will not have to memorize different sign-on credentials, since you’ll be able to manage your tickets and the web hosting account itself in one single location. So, in case you have an inquiry or experience a difficulty, you can contact our client support team members on the spur of the moment. Our ticketing system features a smart search functionality. This means that even in case you’ve opened numerous tickets through the years, you will be able to find the one that you want with ease. On top of that, you can check knowledge base hints on tackling commonly confronted challenges.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is more efficient to manage everything in one place, so we have implemented a support ticket system into the in-house built Hepsia Control Panel, which is available with each single semi-dedicated server plan. This will enable you to handle the correspondence with our customer care staff together with your hard disk drive space, which goes to say that you won’t have to remember one more log-in name for a different system. You’ll be able to send a new ticket or to track the status of an old one with no more than a couple of mouse clicks whilst you’re browsing the files hosted in your semi-dedicated account. Furthermore, you can look through older tickets using an intelligent search box or read relevant FAQ articles, which contain solutions to commonly faced problems. The inbuilt ticketing system is closely monitored 24-7-365 with the maximum response time being just 1 hour, so there will always be somebody to help you.