There are a handful of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you opt for is a ticketing system. It’s the least complicated communication medium for many reasons. In the event that no help desk team member is available at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will invariably be received. Moreover, you can copy & paste large pieces of info without worrying about typos, and if a given issue needs more time to be sorted out or a number of responses have to be exchanged, all the info will be in one and the same place, so either party can always see the comments left by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they’re often separate from the hosting platform, which suggests that if you need to provide info or to adhere to directions, you’ll need to use no less than two different admin consoles and this number can increase if you would like to manage a handful of domains. Plus, many web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for an answer.