Lots of persons who begin using their 1st hosting account, or switch companies, normally have questions in regard to how specific procedures are done or chance upon problems when setting up different things like e-mails, site settings, and so on. For this reason, a lot of web hosts have compiled documentation with common questions and problems in order to help their clients get information swiftly and easily. Consequently, the client service team can concentrate on actual problems that given customers may be encountering, as the solution for the minor things will already be available online and clients will be able to easily cope with them without having to contact the tech support staff. Having elaborate documentation is really important, particularly for new clients without any previous experience at all, as the hosting service entails tons of functions and many people can get puzzled about what to do. A good knowledge base can both help you accomplish the operations that you want and discover how the web hosting service functions in general.
Extensive Online Documentation in Web Hosting
All web hosting that we’re offering come with an elaborate knowledge base where you can find everything you should know with regards to your hosting account. Regardless of whether you’re planning to create a new database, to forward a domain using an .htaccess file or to set up an e-mail account on your PC or smart phone, you can simply check our help articles and all the info that you need will be there. When you open a specific section of your Hepsia Control Panel, you will see articles that are relevant to the features that can be accessed through it. If you prefer to see the whole article collection and get informed about all the functions that Hepsia is offering, or only to read generic info about the web hosting service, you can browse through the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We have tried our utmost best to encompass any obstacle that you could run into, but if you don’t find the information that you want, you can always contact us, as our help desk support staff members are working day and night.
Extensive Online Documentation in Semi-dedicated Servers
We have prepared a comprehensive knowledge base for all our present and potential customers, so if you purchase a semi-dedicated server package from our company, you’ll be able to find any info that you need at any time. We’ve got an abundance of educational help articles, which will help you understand better what’s happening in your semi-dedicated account – "What is PHP?" and "What are file permissions?" are just 2 examples. Our elaborate manuals will help you do anything you need – extract files from an archive, import a MySQL database, forward a domain, etc. Also, we’ve also got troubleshooting guidelines, which will allow you to find out what spurs a given problem and the potential solutions for it. If you are not able to send e-mails or your domain name returns an HTTP 500 error message, for example, you can check our knowledge base and recover the issue momentarily. The articles can be accessed through each section of the Control Panel, as well as through the dedicated Help section.