What does ?phone support? mean in the world of web hosting?
You can find a lot of web hosting companies available, but many of them are resellers that have restricted resources, especially when it comes to support. One of the ways to distinguish them is the option to reach the company by phone. The level of support that you'll have via this method of communication varies depending on the supplier - several of them provide dedicated telephone support, various others offer general and customer support only since some matters are more time-consuming and it is quicker to be resolved with a ticket, especially when the issue needs to be escalated. Still, it is good to find that you can always get in touch with your web hosting provider since there are plenty of small issues which can be managed easily and in a very timely manner with a phone call, not mentioning that you're able to get additional info about the services even before you become a client.
Phone Support in Web Hosting
Our web hosting
packages feature telephone support fourteen hours per day even on official holidays, so if you don't have an account yet, you are able to call us and find out more about our solutions or whether we'll meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so that you can contact the number that is nearer to you. In case you're an existing customer, we can help you in a timely manner with all of the general and billing issues and with a number of technical issues to save you time and efforts - we are aware of the fact that sometimes it's more convenient to talk with a live person and get things done instantly. Of course, some issues cannot be taken care of on the phone, so if this is the case you can employ our ticketing system.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hrs a day as part of the support services for each and every semi-dedicated server
package that we provide. As some issues are more complex and time-consuming, you'll have to open a support ticket if you come across such a problem, but for any general, billing or small-scale tech issues you can always phone us and we'll help you right away so as to save you the time you'll need to spend on opening a ticket. Even if you don't have an account yet, you are able to find out if you can host your internet sites on our high-tech cloud platform or you can get any other general information about our semi-dedicated solutions. We now have local phone numbers in the United States, Great Britain and Australia as well as a global number, so you are able to call the one that is nearer to where you are.