24/7 Customer Support
Read more about what ‘customer support’ signifies in the web hosting world and about the different support varieties.
The customer support that you can get from your web hosting provider is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you've got a technical trouble with an active account. Timely and clear information about a question or an issue can save you lots of time and efforts, not mentioning that this is generally an indicator that you're ordering from a real website hosting provider and not from some reseller. When you buy a hosting account from a company that does not own its servers and it can't access them right away, it is very likely that you'll wait for a few days in order to get a response to any kind of query, so your websites may stay offline for quite a while. However, a company that provides various options for communication and has a support staff available at any time will assist you to right away and help you decrease or fully avoid any kind of downtime and potential losses.
24/7 Customer Support in Web Hosting
We acknowledge the significance of getting assistance promptly, so our web hosting
services feature 24/7 technical support along with several options for communication. If you do not have an account yet, you can easily give us a call or take advantage of our live chat and chat with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up getting a service that you can't use effectively. In case you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it needs further investigation. Unlike the vast majority of suppliers out there, we reply to all tickets within the hour, so you will not need to wait for a whole day. Our support services can be used day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to receive timely assistance, in particular when your site is not working properly for whatever reason. All our semi-dedicated servers
include 24/7 customer and technical support, so in case anything happens, you are able to use several ways to let us know - phone line with a couple of local numbers around the world, live chat, email messages and support tickets. The first two options are for pre-sales, billing and basic matters, so that in case you don't have an account yet, for example, you'll be able to get additional information for our services, or we can assist you with less demanding technical issues. The other two methods are for solely tech troubles or everything that's more time-consuming because it is much easier track the conversation between you and our technical support team. The guaranteed maximum response time for them is only one hour, the regular one - 15-20 min, so you will not need to wait for an entire day to get support as you may need to do with other providers.
24/7 Customer Support in VPS Servers
Every single VPS server
plan that we provide comes with 24/7 customer and tech support, so if you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you'll be able to contact us anytime, even holidays and weekends. For your benefit, we offer different ways of communication - phone support with a couple of local numbers worldwide, live chat, e-mail messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters as it'll be easier to keep track of what is going on. The maximum warranted response time for all email messages and tickets is 60 minutes, but it hardly ever takes that long to get support. When you add the Managed Services upgrade that we supply, our administrators will also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
All the dedicated server
packages that we supply come with 24/7 support through various methods of communication and with a one-hour maximum response time warranty. When you want to find out more about the packages or you have some general or billing questions, you can phone one of the local numbers we have around the globe or you may use our live chat support and speak with a live representative. For strictly tech issues that require assistance from a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail message, since all of these channels are more appropriate to keep track of a certain problem. The reply time for them rarely surpasses 30 minutes, therefore you can forget about having to wait for a full day so as to receive help. Our support service is available for all server-related matters, and the pre-installed software. In case you want assistance for third-party apps, you can consider obtaining the Managed Services upgrade that we supply for all of the packages.